Refund policy
Effective Date: October 7, 2026
At Laambi-Nora, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund under the terms below.
Return Window
We accept eligible return requests within 30 days of the date your order is delivered.
To be eligible for a return, the item must generally:
- Be unused and in its original condition
- Be in the original packaging, where applicable
- Include all original accessories and documentation
- Not be damaged due to misuse, improper handling, or normal wear and tear
Some products may be subject to additional return restrictions.
How to Request a Return
Before sending an item back, please contact our customer support team.
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or other information if the item arrived damaged or defective
Email: support@laambi-nora.shop
We will review your request and provide return instructions if your return is approved.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photographs or other information to help us investigate the issue.
If the issue is confirmed, we may offer a replacement, refund, or another appropriate resolution.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Non-Returnable Items
Certain items may not be eligible for return, including products that are:
- Used or damaged after delivery
- Missing original components or packaging where required
- Personalized or made specifically for the customer, where applicable
- Otherwise identified as non-returnable on the product page
Return Shipping Costs
Unless an item is defective, damaged upon arrival, incorrect, or otherwise covered by our error, the customer may be responsible for return shipping costs.
If the return is due to an error on our part or a confirmed defective/damaged product, we will determine the appropriate return shipping arrangement.
Exchanges
If you need an exchange, please contact us. Depending on product availability and the circumstances of your request, we may offer an exchange, replacement, or refund.
Order Cancellations
If you need to cancel an order, contact us as soon as possible. We will try to accommodate cancellation requests before the order enters processing or shipment. Once an order has been shipped, it may no longer be possible to cancel it.
Contact Us
For questions regarding returns or refunds:
Velvet Vane LLC
Laambi-Nora
11209 Lakeview Dr
Dunkirk, MD 20754
United States
Phone: +1 747-319-6708
Email: support@laambi-nora.shop